A customer operating in the highly regulated nuclear industry faced an unexpected challenge when an orbital welding controller sustained accidental damage after falling from a height. The incident occurred while the team was preparing for a critical on-site shutdown, a time-sensitive project where delays could significantly impact operations. The damage rendered the controller inoperable, threatening to derail their progress.
Understanding the urgency of the situation, Orbitec responded immediately. On the same day, a fully tested and calibrated backup unit was dispatched to the site, ensuring the customer could continue their preparations without interruption. This prompt action prevented delays to their critical shutdown, safeguarding the project’s timeline and reducing the risk of costly downtime.
Meanwhile, the damaged controller was returned to the Orbitec head office, where it underwent a comprehensive repair process. The unit was restored to as-new condition, with all functionality rigorously tested to ensure reliability. Once fully operational, the repaired equipment was promptly returned to the customer, ready for continued use in future projects.
By providing immediate backup equipment and expert repair services, Orbitec minimised operational disruption and upheld the customer’s productivity during a crucial phase of their work. This case highlights Orbitec’s dedication to delivering fast, reliable support to industries where precision and continuity are paramount.
Orbitec design, manufacture and supply a comprehensive range of systems, products and accessories for the Orbital TIG Process. Our products are employed across a diverse range of industries including: Pharmaceutical, Biotechnology, Chemical, Food & Dairy, Semiconductor, Aerospace, Petrochemical, Offshore and Nuclear.
