A customer in the food and dairy industry faced an urgent issue when debris became lodged in the orbital weld head, rendering it inoperable. With tight production schedules and little room for delay, the customer needed a rapid solution that avoided the expense of purchasing or hiring new equipment.
Recognising the urgency, the customer contacted Orbitec’s service and repair team. Conveniently passing by Orbitec HQ, they dropped off the damaged weld head for immediate assessment. The Orbitec team quickly stepped into action, providing a while-you-wait repair service.
The Orbitec service and repair team stripped down the weld head to identify the extent of the damage, with the team carefully inspecting the enclosed orbital weld head and addressing all issues caused by the debris. After completing the repairs, the head was reassembled and rigorously tested to ensure it was fully operational. Within a short timeframe, the weld head was restored to fully working condition, allowing the customer to return to their site with minimal delays.
This rapid and cost-effective repair saved the customer the significant expense of hiring or purchasing a new weld head. It also minimised downtime, enabling them to maintain their production schedule.
This case showcases Orbitec’s expertise in providing responsive, high-quality service and repair solutions.
Orbitec design, manufacture and supply a comprehensive range of systems, products and accessories for the Orbital TIG Process. Our products are employed across a diverse range of industries including: Pharmaceutical, Biotechnology, Chemical, Food & Dairy, Semiconductor, Aerospace, Petrochemical, Offshore and Nuclear.
